Q: What is the venue’s COVID policy? What about the show I’m coming to?
A: As of April 1, 2022, The Grey Eagle is no longer requiring proof of vaccination or negative test to attend events unless an artist has specifically required it for their show. This is subject to change at any time. Please check the individual event listing to for details regarding artist’s policy. We strongly encourage masking in crowded indoor spaces.
Q: Where can I buy tickets?
A: Online: Follow the “buy tickets” link on the event’s calendar entry. You can also purchase tickets through our Facebook Event Page – *A % based surcharge via Eventbrite will apply on online purchases.
In-Person: The Grey Eagle Box Office is open on show nights beginning at 5pm (box office is closed if there is no show that evening). There is a $2 surcharge when purchasing tickets The Grey Eagle Box Office.
Q: What’s up with the $2 service fee at the box office and/or the fees online?
A: Most of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing and running a box office every show night. It is intended to help cover the costs of labor, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.
The truth is we have to find a balance between a legitimate, proven ticketing company with a strong online operating system, the ability to do print-at-home and scanner systems plus a box office system that all works together. Eventbrite is a business, and the fees they charge are their only source of revenue to provide you and The Grey Eagle the above services.
Q: What kind of identification do I need to drink at your establishment?
A: You will need a valid drivers license, NC special identification card, military identification card OR an unexpired passport is permitted.
Q: Do you hold tickets? Or have a waitlist?
A: Unfortunately, we can’t hold tickets, and do not keep waitlists for sold out shows. All ticket sales are first come, first served.
Q: Can I get a refund on my ticket if I can’t make it to the show?
A: We do not offer refunds. The best thing to do would be to sell it to a friend or to someone on Craigslist/Facebook for face value.
Q: The show I bought tickets to was postponed, and I can’t make the new date. Can I get a refund?
A: Yes, you may request a full refund anytime up to 48 hours before the event. Submit your refund request by contacting [email protected] Requests with 48 hours of the event will not be honored.
Q: Do you have a guest list?
A: Yes, but be sure to check with your FIHP (friends in high places) to make sure you’re actually on the guest list before coming in.
Q: Do you re-release tickets?
A: No, once a show is SOLD OUT it is really SOLD OUT. If you’re traveling in town for a show, be sure to purchase your tickets in advance or at least call to make sure there are tickets available before making the trek to Asheville.
Q: Where should I park?
A: We have limited parking spaces in our parking lot, but plenty of FREE PARKING right around us, on Clingman Ave. and Haywood Rd.
Q: Do you have any age restrictions?
A: 95% of our shows are all ages. We do require that anyone under the age of 16 be accompanied by a parent/chaperone. For most shows, any children ages 6 and older require a ticket.
Q: What is your video/camera policy?
A: We only allow cell phone cameras and cell phone videos, unless you have approval from the band or management prior to the show. NO FLASH ALLOWED.
Q: Do you serve liquor?
A: We do serve liquor drinks (pretty straight forward cocktails, i.e. no tiki drinks), local, domestic, imported beer and wine. No we don’t have Fireball.
Q: Do you have a dress code?
A: No, we don’t. Just dress cool and comfortable. Shoes, Shirts, and pants are required.
Q: Do you have a coat check?
A: Yes, we have a very limited coat check. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS.
Q: Do you have a smoking section?
A: We have an outside courtyard where smoking is permitted, no smoking allowed at all inside. No vaping inside!
Q: What if I left my tab open at the bar?
A: We’ll buy a round of drinks for everyone at the bar….KIDDING! We add 20% gratuity to all open tabs at the end of the night. You don’t need to do anything.
Q: How do I get information on booking special events, weddings, private parties?
A: Yes! Please contact us [email protected].
Q: How do I submit a question or comment to The Grey Eagle?
A: You can submit a question or comment via our email at [email protected].
Q: Do you have The Grey Eagle merchandise?
A: Yes! We have T-shirts, stickers, hast and other awesome merch available year round. You can purchase online here >> https://greyeagletaqueria.com/merch
Q: Do you provide seating?
A: Most of our shows are Standing Room Only. We do have some shows which are designated as partially or fully seated shows. Please check the event listing on our website to find out if the show you are attending is seated or standing. For seated shows shows, all seats are first come / first served unless noted in the event listing (i.e. Premium Seating). There is some seating along the side of the walls as well as a few in our VIP booth located in the back corner of the music room.
Q: Is there food?
A: Check out the Taqueria located on the home page for details.
Q: I am in a wheelchair or have special needs? Can you accommodate?
A: We always do everything we can to make sure that every guest we have is comfortable. Our building is ADA compliant.