FAQs

Q: Where can I buy tickets?

A: Online: Follow the “buy tickets” link on the event’s calendar entry. You can also purchase tickets through our Facebook Event Page – *A % based surcharge via Ticketfly will apply on online purchases.

In Person: The Grey Eagle Taqueria is open Monday-Saturday 11-8pm, come by anytime to pick up tickets. The Box Office opens at 5pm every day there is a scheduled event.

You can also purchase tickets at Harvest Records at 415 Haywood Road, West Asheville, 28806/ Monday-Saturday 11-8pm and Sunday 12-7pm (there is a $1 surcharge when purchasing tickets at Harvest Records & at Grey Eagle Box Office).

Q: What kind of identification do I need to drink at your establishment?

A: You will need a valid drivers license, NC special identification card, military identification card OR an unexpired passport is not permitted.

Q: Do you hold tickets?

A: Unfortunately, we can’t hold tickets. All ticket sales are first come, first served.

Q: Can I get a refund on my ticket if I can’t make it to the show?

A: We do not offer refunds. The best thing to do would be to sell it to a friend or to someone on Craigslist for face value.

Q: Do you have a guest list?

A: Yes, but be sure to check with your FIHP (friends in high places) to make sure you’re actually on the guest list before coming in.

Q: Do you re-release tickets?

A: No, once a show is SOLD OUT it is really SOLD OUT. If you’re traveling in town for a show, be sure to purchase your tickets in advance or at least call to make sure there are tickets available before making the trek to Asheville.

Q: Where should I park?

A: We have limited parking spaces in our parking lot, but plenty of FREE PARKING right around us, on Clingman Ave. and Haywood Rd.

Q: Do you have any age restrictions?

A: 95% of our shows are all ages. We do require that anyone under the age of 16 be accompanied by a parent/chaperone.

Q: What is your video/camera policy?

A: We only allow cell phone cameras and cell phone videos, unless you have approval from management prior to the show. NO FLASH ALLOWED.

Q: Do you serve liquor?

A: We do serve liquor drinks (no tiki drinks, pretty straight forward cocktails), local, domestic, imported beer and wine.

Q: Do you have a dress code?

A: No, we don’t .just dress cool and comfortable. Shoes, Shirts, and pants are required.

Q: Do you have a coat check?

A: Yes, we have a coat check. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS.

Q: Do you have a smoking section?

A: We have an outside courtyard that smoking is permitted, no smoking allowed at all inside. No vaping inside!

Q: What if I left my credit card at the bar?

A: We’ll buy a round of drinks for everyone at the bar….KIDDING! We will keep it in a safe spot until you come in to pick it up the next day or two. Our Taqueria is open 11-8pm Monday-Saturday. If you can’t make it in the next day, email us at info@thegreyeagle.com.


PRIVATE EVENTS

Q: How do I get information on booking special events, weddings, private parties?

A: Please contact us info@thegreyeagle.com. We can be rented for private events.

Q: How do I submit a question or comment to the Grey Eagle?

A: You can submit a question or comment on our FB page or email us at info@thegreyeagle.com.

Q: Do you have Grey Eagle merchandise?

A: YES! We have T-shirts and other awesome merch available year round.

Q: What’s up with the $1 service fee at the box office and/or the fees online?

A: Most of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing and running a box office and every show night. It is intended to help cover the costs of labor, ticket stock, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.

The truth is we have to find a balance between a legitimate, proven ticketing company with a strong online operating system, the ability to do print-at-home and scanner systems plus a box office system that all works together. Ticketfly is a business, and the fees they charge are their only source of revenue to provide you and the Grey Eagle the above services.

Q: Do you provide seating?

A: We have some shows which are designated as partially or fully seated shows. For those shows, all seats are first come / first served. There is some seating along the side of the walls as well as a few in the booth.

Q: Is there food?

A: Check out the Taqueria located on the home page for details.

Q: I am in a wheelchair or have special needs? Can you accommodate?

A: We always do everything we can to make sure that every guest we have is comfortable. Our building is ADA compliant.